Privacy Policy

Privacy Policy

Introduction

Welcome to https://open-arms-psychology.thebestlocalpro.com (hereafter referred to as “Open Arms Psychology” or “we”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy details the practices we employ regarding the collection, usage, and protection of personal data in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados Pessoais (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales and Privacy Act (UCPA)
  • Connecticut Consumer Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessed via links on our platform. These external entities have their own privacy policies, and we encourage you to review them before engaging with their services.

Processing Activities

This Privacy Policy guides your interactions when:

  1. Using Our Services: As an authorized user, your participation in our applications and services entitles us to process specific personal data as outlined in this policy.
  2. Visiting Our Websites: When you browse our websites linked to this privacy statement, we may collect certain information as described in the “Personal Data Collection” section below.
  3. Communication with Us: We communicate with users through various channels, including newsletters, emails, phone calls, and text messages (SMS). By opting into these communications, you agree to the collection and processing of your personal data for the purposes outlined in this policy.

Personal Data Collection

Open Arms Psychology collects a range of personal data to enhance user experiences, improve our services, and comply with legal requirements. The types of personal information we gather include:

  1. Account Information: This includes usernames, passwords, and account settings preferences.
  2. Payment and Financial Details: We process payment information required for subscriptions, purchases, or donations. This may involve credit card data, billing addresses, and financial transaction records.
  3. Purchase History: Records of your purchases, order details, and shopping behavior are collected to facilitate transactions and personalize recommendations.
  4. Mobile Device Identifiers: We may access unique device identifiers, such as IP addresses, mobile network information, and advertising IDs, to deliver personalized content and services.
  5. Location Data: With your consent, we can collect location-based data to provide location-specific services or tailor content based on your geographical position.
  6. Feedback and Reviews: We encourage user feedback and reviews, which may include personal information shared voluntarily.
  7. Social Media Information: When you interact with our social media pages, we may collect data from these platforms, including public posts, comments, and any personal details you choose to share.
  8. Product and Service Preferences: We track your interactions with our products and services to understand your preferences, interests, and behavior.

We gather this data through various methods, including user input forms, account settings, browsing activities, analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on your device by websites to enhance user experience and collect analytics data. Our use of cookies includes:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our website and applications, enabling features like login, account management, and secure transactions.
  2. Preference Cookies: Used to remember settings you’ve chosen, such as language preferences or display settings.
  3. Analytics Cookies: We employ these cookies for performance tracking and understanding user behavior on our sites, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their devices.

Retention and Deletion

Open Arms Psychology retains personal data only for as long as necessary or required by law. The specific retention periods vary depending on the type of data and the purposes for collection:

  • Account Information: Retained while your account is active and for a reasonable period after account closure to address disputes or technical issues.
  • Payment and Financial Data: Stored securely for as long as necessary for billing, fraud prevention, and tax obligations.
  • Purchase History: Retained for analytics and marketing purposes, but not longer than required by law.
  • Mobile Device Identifiers and Location Data: Deleted when no longer needed for the purpose of providing services or upon request from users.
  • Feedback and Reviews: Removed from public display once the review/feedback period ends, but may be retained internally for improvement initiatives.
  • Social Media Information: Depends on the social media platform’s privacy settings and policies.
  • All Other Data: Deleted or anonymized once its purpose has been fulfilled, ensuring user data security and privacy.

Security Measures

We prioritize the protection of your personal data through robust security measures:

  • Implementing industry-standard encryption protocols for secure data transmission and storage.
  • Engaging trusted third-party processing partners who adhere to strict security standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Open Arms Psychology does not knowingly collect personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities and use of our platform.

Your Rights

Depending on your jurisdiction and local data protection laws, you have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you, along with details about its usage and sharing.
  • Rectification: If your data is inaccurate or incomplete, you have the right to request its correction or updating.
  • Erasure (Right to be Forgotten): In certain cases, you may request the deletion of your personal data from our systems.
  • Restriction: You can ask for restrictions on processing your data under specific circumstances, such as challenging the accuracy of your data or objecting to its usage.
  • Portability: We will provide a copy of your personal data in a commonly used and machine-readable format upon request.
  • Objection: You have the right to object to the processing of your data for certain purposes, including direct marketing or profiling.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or file a complaint, please contact our privacy team at your earliest convenience. We will respond to valid requests within the timeframes prescribed by applicable law.

Changes to Policy

Open Arms Psychology reserves the right to update this Privacy Policy at any time to reflect changes in practices or regulatory requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For inquiries, requests to unsubscribe from communications, or questions regarding data privacy, please contact us:

  • Email: [email protected]
  • Address: Open Arms Psychology, [Street Address], [City, State, Zip Code]